Big Benefits from Big Changes

“When you have clarity around your purpose and you align processes, workflows, goals and responsibilities, expectations, the organization will become inherently more efficient,” Delisle said. “That does have an ROI because you’re able to do better with less, not just more with less. Often [observers] look for hard-dollar savings on the budget when there’s a lot tied to empowerment, which leads to retention and recruitment: soft benefits that you can extrapolate as well as operational efficiencies that are quantifiable.”

“If you don’t start from the base of what is the philosophy you have towards a lean management system, it’s really just a collection of management tools that you apply ad hoc as wanted or as needed,” he said.